Forgot my PIN for open enrollment system
Hi, I want to add a Prescription Plan and also change my insurance plan. But when I call on the IVR number, it asks me for a 4 digit PIN. I forgot that PIN. How can I recover that. Thanks.
Prince George's County Maryland
I have tried to search things like "forgot PIN" for you, but I am not seeing any solutions presented online at healthcare.gov. There is a toll free number for questions relating to the marketplace 1-800-318-2596 that perhaps will get you to a real person with whom you may work to recover or change your PIN or to add a prescription plan over the phone. There is also a live online chat option for customer assistance with the marketplace. See the green button at this link for customer service via live chat https://www.healthcare.gov/contact-us/.
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